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Customer Feedback"I have completed the on-line questionnaire and returned it to you. I thoroughly enjoyed my evening on Tuesday and would love to do another flight in the future. Our pilot Mandy was lovely - very helpful made everyone feel very welcome" Theresa Williams, 25th July 2008 "It was an excellent experience in every way. I could have spent hours up there and enjoyed the putting up and stowing away experience too" Mrs White, 24th July 2008 "We have filled in and submitted the questionnaire. We were very impressed with the efficiency of the whole operation from start to finish and thoroughly enjoyed the experience. Our only disappointment was that on opening this email the photos we had ordered and paid for - to be sent via email - weren't attached! We are keen to impress friends and family!" Jean & Martin Pakes, 23rd July 2008 "My flight was a wonderful experience which I would do all over again !! Thank you" Patrick Shields , 23rd July 2008 "Thank you for the most wonderful experience
today in the Aerosauraus Balloon flight from Lee mill, Devon. It
was the one experience I wished for in this my birthday month and
you provided it, not only the "Very good overall, good communication, very enjoyable flight. Everything explained well. Husband enjoyed the flight. Super company Thank you for making it a day to remember" Wendy Jameson, 15th July 2008 "Many many thanks for a most wonderful experience the flight was a retirement gift from our children, they could not have made a better choice. Our thanks to the office staff making the calls,and the informative pre flight recordings. and our very special thanks to our pilot Mandy for a perfect flight and landing and recovery assistant marilyn what a team, we will now have to save up and bring all the family"Anne & Vic Shephard 23rd June 2008 "I was able to take my balloon flight last Friday morning, 13th June '08 and I wish to say how enjoyable the experience was. I would certainly recommend Aerosaurus to anyone thinking of taking a balloon flight. The pilot and crew were excellent, the whole experience, most professional. Julie in the office was always helpful and the pre flight telephone check, the evening before worked well. We were blessed with a lovely morning, so all was magic" Cheryl Luckock, 17th June 2008 "I finally made it - nothing due to Aerosaurus but the good old English weather. In the end I had the most perfect morning and I really enjoyed the experience. The crew and pilot were so enthusiastic and I would like to offer them my personal thanks." Marilyn Fletcher, 18th June 2008 "Loved our flight on Sunday 08/06 over Sherborne area. A wonderful experience!" Joy Critchlow, 12th June 2008 "Absolutely brilliant - saving up already to do it again" Trevor Matthews, 9th June 2008 "we had a wonderful trip and would definitely recommend it!" Emma Swallow, 23rd May 2008 "We couldn't have had a better day for it. Our flight was on the 11th May on a sunday afternoon, and the weather was glorious. a fantastic trip over the beautiful Dorset countryside. The views are breathtaking and we reached a mile high in the sky! Our pilot colin was first class. Totally brilliant and we felt absolutely safe in his hands. We helped to set the balloon up and pack it away too and afterwards i felt a real sense of achievement. Brilliant value for money and highly recommended!" Robert Wilcox, 13th May 2008 "I have, as requested, filled in the small survey, but I need to tell you personally what an absolutely brilliant experience we had! My wife has wanted to go up in a balloon for as long as she can remember, and despite the earlier cancellation, (April 6th snowstorm!) she was eagerly anticipating the flight,as was I. Needless to say, the whole experience was a joy from start to finish, largely due to the skill and professionalism of both the "ground"crew,and Colin,the pilot .I am afraid I have been boring all my associates stupid at work today,but if it results in any of them booking a flight,then I can only say that your organisation thoroughly deserves the business,so thank you once again for a most memorable day" Chris and Angela Lane, 12 May 2008 "Dear Arthur and all at aerosaures balloons. Thank you for the brilliant photo of our balloon ride Sunday. It was a very enjoyable experience, something I hope to do again" Lynn Trott, 12th May 2008 "Thank you so much my balloon
flight was magic. Aerosaurus Balloons are brilliant and the whole
experience was enjoyable and relaxed(even though i was just a little
nervous).Our pilot (Mandy) was most excellent and soooooooo....
cool!Very good Aerosaurus,would definitely recommend and would fly
again " A brilliant and joyous experience. The whole operation was well planned and well executed, made perfect by having Arthur Street as the pilot. He is so obviously a very competent pilot with an excellent 'bedside manner'. His crew members (Marianne and Adrian) were also very proficient, professional and a pleasure to be with." Donald Upton, 17th April 2008 "Thank you very much for our balloon ride. I have been unable to access your feedback sheet but would like to say we enjoyed ourselves and would like to thank the pilot and crew for their excellent service. We will be recommending your company to others" Kelly and Andrew Brown, 24th October, 2007 "Many thanks for the follow up email, both myself and Bekki really enjoyed our flight and will hopefully be booking another within the next year" Mr Rowe, 22nd October, 2007 "The pilot and crew were fantastic. I had a wonderful experience. Thanks" Nicky Toms, 8th October 2007 "Marvelous flight, excellent performance from pilot & support crew. We would definitely recommend you" Dexter Davies, 8th October 2007 "We thoroughly enjoyed our flight and were delighted to be able to help with the inflation of balloon at the beginning. To be included in every part of the flight itself made it the most wonderful and fun experience and we have been talking about it to everyone since we have landed! What a brilliant day we had - thank you so much to Colin the pilot - his knowledge of where we were flying and his friendliness all added to the day. Thank you so very much. Brilliant!" Lynda & Rich Thompson, 6th October 2007 "Would just like to say thank you to Aerosaurus and its great staff for a most memorable experience. And wouldn't hesitate in booking a flight with you again in the future" Mr Rodney Johnson, 19th September 2007 "a big thank you to the pilot Mike Barnes and crew Mike and Tony (elvis) for a fantastic flight on 18 September 2007 from Salisbury at 4.45flight ID no.7513 I would recommend the above pilot and crew for any future flight and of course your company" Mr Culley, 18th September 2007 "Just an amazing experience; much better than my husband and I could have hoped for, we could have just stayed up there all day! Thanks so much to everyone" Mrs Goodger, 17th September 2007 "Just wanted to say a big thank you to Mike and Tony and all at Aerosaurus for our fabulous balloon flight on the morning of 11th September 2007. Everything was perfect- even the weather! It was a real treat to fly over our house!" Mrs Carol Matcham, 14th September 2007 "Thanks for calling me and offering us a space on the flight. It was perfect timing, a great end to the summer hols for my daughter. I saw you flying on my way to work the other day and my thoughts of "..I'd love to do that" have been replaced with "..I've done that, and it was great." Andy & Zoe Mack, 14th September 2007 "Your own patience in organizing just the right conditions for us, and the professional help and consideration we received from Mike Barnes and Derrick (Derek) Alford could not have been bettered. Thank you again, and we will most certainly recommend you to anybody who mentions ballooning to us" Roger Simpson, 14th September 2007 "Thanks for a brilliant experience last Friday - another ambition out of the way! A very impressive Pilot in Mike, very informative and safety conscious character, supported by Derek and Marianne, who were great! My wife reckons the experience recorded '10' on the rector scale & was better then sex- it lasts longer!!!!!" Mr Bannister, 10th September 2007 "Dear Arthur, I just have to say a HUGE thank you to you and all of your wonderful staff - you were all incredible this week, the help we received was just exceptional. All of the members of our team were blown away by you all and the whole experience was extremely professional and well organised" Jenna Bromage, Managing Director Quintessentially Escape, 31st August "An absolutely fantastic experience. I took my Mum (Elizabeth Hendon) up with me, and my wife and 2 young children came to watch too. we ALL had a great time, and my son was allowed to ride in the Land Rover to come and meet the balloon. The Team were professional and fun and it was the highlight of our holiday in Cornwall - thanks so very much." Neal Pittuck. 31st August 2007 "I was on the evening flight from the Westward inn on Tues. 28 of August, I must say how enjoyable it was! the lady crew and pilot Mandy were friendly, and very professional the take off and landing were without hitch, many thanks to all" Malcolm Hughes, 30th August 2007 "Thoroughly enjoyed it - it was a free flight due to you landing on the farm on previous occasions but would willingly pay for my husband to enjoy the experience too. I don't normally like heights but had no fear 2600 ft up!" Jane Ashton, 28th August 2007 "My wife and I were very impressed by the friendliness and ability of both pilot and ground crew, and we have already recommended you to friends and family .Thanks again for a great ballooning experience" Pam & Dick Dawson, 27th August "Thank you so much for all your assistance with my booking for my husband. I still think he is floating on air after his balloon flight with yourselves. So well organised and a great friendly bunch from start to finish - next time we are looking for a family trip!" Jane Tresise, 28th August 2007 "We are sending an e-mail to say how much we enjoyed our flight with you on Sunday evening. All the arrangements were excellent, although we did have the difficulty of locating our landing area, but your team did their best to 'rescue' the in flight passengers! Please extend our thanks to all concerned. Thank you - and we shall have no hesitation to recommend the experience to friends etc" Michael Newman, 28th August 2007 "Thank you for a truly memorable day. Taking a balloon flight was on of my life long ambitions and I was not disappointed. Launching from the Tavistock Balloon Fiesta probably added a sparkle to the experience, flying over my parent's house (and my old stomping grounds) also added a personal wow factor, but overall the entire flight was amazing. Where do I start, getting stuck in with the inflation, the large un cramped basket, knowledgeable and friendly pilot (Mandy), Champagne at 5,000ft, beautiful sunshine, gliding through the sky with 30 or so other balloons, visibility of about 15-20 miles all round, landing on a golf course and even packing the balloon away at the end of the day. Totally and completely brilliant from start to finish. I would not hesitate to recommend your service to anyone, and I would not hesitate to fly with you again. Hopefully I will get the chance. I think I have got the bug!" Paul Tresise, 27th August 2007 "What a superb experience, a fantastic start to the day and what an experience, the views of Devon were stunning and watching the mist burn off and add even to the views was even more magical. Thank you so very much for everything" Samantha Riley, 27th August 2007 "On the 11 August my son and I flew from Launceston on one of your balloons it was one of the most enjoyable experiences of my life. Thank you for making it a very special evening" Mike Gillard, 19th August 2007 "Thank you for a fantastic experience last night 10th August. The views were simply awesome, for someone who doesn't like heights I found the flight very safe and secure and your staff were professional and very friendly. The views from the Needles to Portland Bill and beyond were magical. I will definitely recommend you and will probably see you again for another flight. Thank you for such a memorable evening" Eric Cheatle, 11th August 2007 "Many thanks to all at Aerosaurus. All of the staff in your office to whom we have spoken have been friendly, patient and very helpful. On the day of our flight the "ground crew" and Simon the pilot were all polite, friendly, good humoured and above all totally professional. We had a great time and for once, this summer, the weather was perfect. We could not have asked for more. We hope to fly with you again before too long and will have no hesitation in recommending Aerosaurus to our friends, family, colleagues or indeed anyone who wants to have a brilliant flying experience" Ian Thorpe, 10th August 2007 "We thoroughly enjoyed the flight. Adrian was extremely helpful on the phone with the booking so that our daughter who was only here for a few days was extremely lucky with the weather and got her trip. Thank you. And I got an extra treat as there was a space for one which I got!!! We took with us a young student who will be 21 next week and he said the flight was something he would never forget. That sums it up and made it extra worthwhile. So thank you. Please feel free to land on our land at any time" Pam Joy, 9th August 2007 "Even though we had several attempts postponed due to weather last our enquiries and calls were always answered in a friendly manner Our flight on Tues was fantastic and we loved the whole experience including preparation and putting the balloon away Thanks to everyone" Gwen Harrison, 9th August 2007 "Just wanted to say a Big Thank You for a wonderful flight on Tuesday 31st July in the evening. We were lucky enough to win our flight in a competition, and although really nervous the experience was great.and we would recommend it to everyone. Our pilot Mandy and her team were very professional making us feel at ease" Jane & Alf Smale, 7th August 2007 "Hi everybody,I just wanted to say thanks for a totally fantastic Balloon ride last Thursday evening with the Bovey Castle party. I thought it would be good but I didn't think it'd be that good. I must say I was feeling a bit wary about the landing but the Pilot did a wonderful job, I didn't even feel a bump. A totally wicked flight, thanks. I'll never forget seeing a small Larch plantation from above, it could easily have been an extreme close up of Moss (or not). Anyway thanks again and see you sometime" Trevor Mortimore, 6th August 2007 "Thank you to Mandy our pilot she made us feel very at ease - an extremely competent lady, very pleasant. Her confidence meant that the word fear or anxiety didn't exist at all. The trip was an awesome experience, my friend and I would certainly do again and recommend it to all our friends - we thoroughly enjoyed it!" Jayne Davies, 2nd August 2007 "I would like to say Thank You to you all at Aerosaurus. And especially to Simon,Chris and Michael who gave me the experience of a Lifetime. The Flight was just fantastic and I recommend it to Everyone. Thank you thank you yet Again and hope to see you all again as I want another flight" Doreen Neale, 22nd July 2007 "I just want to say what a wonderful evening we had on Wednesday 18th July flying from Exeter. It was well worth waiting for, and the experience was beyond all my expectations - something that words alone cannot describe... you have to do it to understand the feeling of 'a whole new world'. Thank you to Mandy and all the ground crew - what a great team!!" Denise Morris, 19th July 2007 "Dear all, my husband, my mother in-law & my brother in-law, had a great flight with you on sat eve 14th July. This was a surprise birthday present for mum, who is celebrating her 73rd birthday. A great time was had by all. I even enjoyed driving round the countryside following the balloon. Many thanks to your all female crew for making it a birthday to remember. even the dog had fun!!" Tracey Reeves, 16th July 2007 "Thank you so much Arthur and crew for making our flight on Friday evening 8th May 2007 such a memorable occasion everything was perfect. We never imagined how peaceful and tranquil ballooning was - can't wait to do it again" Angela and Jack London, 9th June 2007 "We enjoyed every part of the flight which fulfilled all our expectations after a number of disappointments due to weather conditions over which we fully realise that you have no control. Your pilots and crew are pleasant, cheerful, helpful people who added to the enjoyment of the experience" D. Kell, 4th June 2007 "Dear Arthur Street, thank you for the most magical trip last evening, it was just perfect, even the ploughed field incident just added to the experience!! a big thank you to you , Marianne and Julie. All best wishes" Anne Bennett, 30th May 2007 "Very many thanks for a most enjoyable evening, and whilst I was a little apprehensive prior to flying I would now thoroughly recommend a flight to anyone, and hope to have another flight with you before too long" John Wood, 25th May 2007 "Many thanks for a great evening even with 16 people it still felt as myself and my husband were having a romantic flight" Caroline Rogers, 24th May 2007 "Thanks for a great flight last night, everything was just perfect. Please pass on our many thanks and appreciation to Mandy (our pilot), and her excellent ground crew. We may see you again sometime as we have been bitten by the ballooning bug" Chris & Annette Ince, 23rd May 2007 "Many thanks for a wonderful experience! I loved every minute of it - a brilliant 21st Birthday present. Thank you." Angela Critchlow, 12th May 2007 "A wonderful way to spend easter Sunday morning, perfect weather and a very smooth flight and landing. Both pilot and crew were very helpful and explained everything perfectly as we went along. Thank you for a great day".Anne Harris, 11th May 2007 "My father and I both flew with you recently and were extremely happy.We will probably do it again sometime but have to start saving again. It is definitely not as frightening as I thought it would be and it was also extremely informative for a really pleasurable experience." Tina Moody & Ray Perryman, 10th May 2007 "Dear Aerosaurus, I thought I would just write to say how much we enjoyed our balloon flight with your company last Sunday (22nd) evening. It was a marvelous experience & the crew were great & made it all fun. Many thanks" Carole & Rod Smith, 27th April 2007 "Dear Aerosaurus, My husband, Adrian, thoroughly enjoyed his balloon flight from Exeter last Saturday morning. The children enjoyed helping pull out the balloon & then following the land rovers. Your staff were very friendly & made the experience enjoyable for all of us. My son, Peter, has painted a picture for you." Mrs Boyle, 26th April 2007
"Enjoyed a lovely flight with my son from The Duchy College, Callington on 11/04/07. It was a wonderful experience for us both. I thank you for professionalism of the team and pilot who made us feel we were in experienced hands and at all times feeling totally safe. Would recommend you to anyone. Again many thanks for a great time" R. Brown, 26th April 2007 "I would like to say how much my brother and I both enjoyed our recent ballooning experience. Despite originally booking the flight for his 50th birthday, it was quite ironic that we ended up flying on his 51st birthday!! the 7th of April. What a fantastic day to fly and made even more enjoyable by the friendliness of everyone involved, the Pilot, all the Ground Crew and the fellow balloonists" Terry Hodge, 23rd April 2007 "This is a note to our Pilot - thank you for a superb flight, exceptionally smooth take off and not toooo bumpy landing. We had a fab time!! thank you, thank you - it was worth the very long wait" Eraine & James Arnot, 12th April 2007 "Dear Julie. Many thanks for such a wonderful flight. We were first time fliers & enjoyed every minute, and would love to do it all again sometime. I have a sent a photo attachment of the pilot for your scrap book. We think it is a good natural photo. We cannot remember her name, but please thank her" Kevin & Susan Lynch, 11th April 2007
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