Passenger Information

If you have booked a flight date for your hot air balloon ride, and received a flight date confirmation by e-mail, you must give us a call on the weather line (01404 823 325), after 22:30 hours the evening before if you are booked on a AM flight, or within 1.5 hours of the meeting time if you are booked on a PM flight.

This is to check with us that the balloon flight is still able to go ahead and to avoid any surprises in terms of cancellations. Please listen to the recorded weather information message for your area, which will provide information from your pilot as to whether your pre flight meeting is proceeding or not based on the very latest weather information. We kindly thank passengers in advance for getting in touch before their schedule balloon flight.

If you have any questions for our team prior to your balloon ride, that do not relate to the weather, we are always here to take your call and answer your questions. Give us a call on 01404 823325, send an email to or find our wider contact details. Before giving us a call to discuss passenger requirements and queries, you may find what you are looking for in any of the resources below:

No Worries For Nervous Flyers

At Aerosaurus Balloons, we understand that there may nervous flyers in your party. We’ll do everything we can to make those passengers feel as comfortable as possible before, during and after the balloon flight. So, if you are a nervous flyer or a member of your party is, please feel free to get in touch with us. Alternatively, head to the resources section of our website, to find all the information you need about ballooning. Our team looks forward to welcoming you to our baskets soon and, remember, please do give the weather line a call prior to your hot air balloon flight.

hot air balloons